Return Policy

MSRC Co. offers a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, product maybe be exchanged or returned for a refund within fourteen days of receipt for any reason other than damage.  There must be no damage to the product. 
 
In order to process a refund request, ALL of the following information and steps must be taken:
 
1. Include all of the following in your return shipment:
  • The original product packaging. 
  • Your name, mailing address and telephone number.
  • The six digit order number from your purchase.
  • A note explaining the reason for the return or exchange
  • Make sure that your RMA (Return Material Authorization) number is clearly displayed on your address label.  Contact us by phone or e-mail for an RMA number.

 

Please send your return to:

MSRC Co
41 Industrial Dr
Unit #7
Exeter, NH 03833
Attn: RMA#xxxx
  • If you do not have all the necessary information we will not be able to provide a refund.
  • Refunds are only for the value of the product (according to the receipt).
  • A refund will not be provided for the shipping expenses or taxes incurred.
  • Please call (603) 642-6899 with any questions.

Extended Validation Certificate